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Staff at Chilwell Meadows Surgery

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The Valley Surgery

0115 9430530

Chilwell Meadows Surgery

0115 9462767


Surgery Reception is open Monday - Friday

8:00am to 6.30pm

Click here for more details

The Valley Surgery

81 Bramcote Lane

Chilwell

Nottingham NG9 4ET


0115 9430530


We are now registered as a Park Run Practice.  Information on our local weekly events and how to register can be found on the website below.  We hope to see you there taking part! http://www.parkrun.org.uk/beeston/


Chilwell Meadows Surgery

Ranson Road

Chilwell

Nottingham NG9 6DX


0115 9462767

Find our practice boundary here

Chilwell Valley and Meadows Practice

Military Veterans

Research Site Initiative scheme

Level 4

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HOW DO I ACCESS MY MEDICAL RECORD?



ONLINE ACCESS

Smartphones and iPads

You can register to request repeat prescriptions, make appointments or view part of your records on line by registering for the free NHS App. If you have a smartphone or iPad go to Google Play or the Apple App Store and download the NHS App. If you wish to order prescriptions or make appointments you can register for the service without having to visit the Surgery by completing their online ID process. If you want to view your past medical record you will need to visit the Surgery and ask Reception for a form to complete.

Click on this link for a useful video that takes you through the process step by step

There are also drop-in clinics with Digital Inclusion Officers where you can find help to get yourself set up at the following times and locations:

Monday 9-11AM Abbey Medical Centre

Abbey Medical Centre

63 Central Avenue

Beeston Nottingham, NG9 2QP

Tuesday 9-12 noon – Stapleford Care Centre (Near ground floor reception)

Church St, Stapleford,

Nottingham NG9 8GA

Thursday 9.30 -12 noon – Middle Street Resource Centre (in the Café)

74 Middle St, Beeston,

Nottingham NG9 2AR

Laptop or PC

If you wish to access these services using a laptop or PC please instead complete the form here. This form is also available from reception. Please bring the form to reception with any form of photo ID (e.g. driving licence or work ID badge etc.). If you are applying on behalf of another person you must complete the form here. If you would like more information about further  access to your records please ask at reception.

Please read this important information here regarding our online services.

Access going forward from 1st April 2023

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

We’re now letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App, NHS website, or another online primary care service, you will now be able to see all future notes and health records from your doctor (GP). Some people can already access this feature, this won’t change for you.

This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1st April 2023. For most people, access will be automatic, and you won’t need to do anything.

Your doctor (GP) may talk to you to discuss test results before you are able to see some of your information on the app. Your doctor (GP) may also talk to you before your full records access is given to make sure that having access is of benefit to you. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you. If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.

For more information about online access click here.

If you have access to your online records and wish to request an amendment due to a factual inaccuracy please complete this form. Please read the guidance about this here.

If you need to find your NHS number, click on this link.

Online queries

From 18th May 2023 we will be switching on our online queries access. This will allow you to contact us at anytime directly about anything which is non urgent and requires our help. Please follow this link or at the left hand side of the website menu. Please bear in mind that it may take up to a week to answer the query if it is for a particular doctor.

SUBJECT ACCESS REQUESTS

How do I apply for access to my medical records (“Subject Access Requests”)?

In many cases if you just want to see your medical record online the simplest way is to register for the NHS App (see above paragraphs).

However if you would like more complete access (a report) this is called a Subject Access Request (SAR).

To make a Subject Access Request please download a form here and return it to reception or email it to nnicb-nn.cvamp@nhs.net.

Our practice has decided to outsource our medical reporting to iGPR, who will process your medical report using their system.

What is iGPR?

We use a processor, iGPR Technologies Limited (“iGPR”), to assist us with responding to report requests relating to your patient data, such as subject access requests that you submit to us (or that someone acting on your behalf submits to us) and report requests that insurers submit to us under the Access to Medical Records Act 1988 in relation to a life insurance policy that you hold or that you are applying for. iGPR manages the reporting process for us by reviewing and responding to requests in accordance with our instructions and all applicable laws, including UK data protection laws. The instructions we issue to iGPR include general instructions on responding to requests and specific instructions on issues that will require further consultation with the GP responsible for your care.

To contact iGPR email: managedservice@igpr.co.uk

How do I apply for information under the Freedom of Information Act?

Please download leaflet here.

Practice Information