Our approach to your healthcare
Patients’ rights and responsibilities
As a patient you have the right to:
With these rights come responsibilities for the public.
This means being:
Who has access to patient information
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-
Sharing your GP record
Your GP record contains information recorded by health workers who are involved in your care. Information may have been added to your record at many different care locations. Making your record available means that care professionals will have your most up to date information. This means that you won’t have unnecessary tests, have to repeat information or be given drugs that you may be allergic to. Everyone should make their record available in case they need to be seen in an emergency. If you have certain health conditions, illnesses or have to go to the hospital a lot, then you should definitely make your record available. Please see this leaflet for further information and your options.
Our Caldicott Guardian is Dr James Threlfall. A Caldicott Guardian is a senior person within a health or social care organisation who makes sure that the personal information about those who use its services is used legally, ethically and appropriately, and that confidentiality is maintained. Caldicott Guardians provide leadership and informed guidance on complex matters involving confidentiality and information sharing.
Adult and Children Safeguarding
Our safeguarding leads are Dr Amanda Gunther (Valley Surgery) and Dr Alison McKnespiey (Chilwell Meadows Surgery). Health care professionals have a privileged access through our role in caring for those individuals who may be vulnerable in society to the risk of abuse. It is our duty to be alert to this possibility and to be proactive in raising concerns, liaising with other professionals involved in the individuals care and if concerns exist, reporting this to Social Services. Please click here for a leaflet that will inform you on what to do if you have any suspicions about the welfare of any vulnerable child or adult.
Your data matters to the NHS. Please see this leaflet for more information about how your data is used.
NHS Digital is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient, to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reactions. Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared. Please ask Reception for an SCR Opt Out form or download one here.
These new regulations come into force on 25 May 2018 and it is important that all patients are made aware of them. Click here to download a copy of our Data Protection Privacy Notice.
Extra Privacy Notice relating to COVID19 -
Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.
The purpose of call recording is to provide an exact record of the call which will:
• Protect the interests of both parties;
• Help improve Practice performance and best practice;
• Help protect Practice staff from abusive or nuisance calls;
• Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
• Establish the facts and assist in the resolution of any medico-
• A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy
For further information please contact the surgery.
The security of email
Occasionally you may wish to send us an email or we may want to email you. Please read this advice in advance.
Text messaging service
We have been using our texting services since 2016. When we first started we gave everyone the opportunity to opt out of receiving text messages if they wished. Subsequently it is made clear that anyone who registers with the practice and gives us their mobile phone number is giving consent for us to send them text messages, along with a clear message that they can opt out at any time.
We use text messages to remind you of appointments and to give you other relevant information related to your health. If you wish to opt out of receiving text messages please inform us and we will ensure you no longer receive them. You can always change your mind at a later date.
National Diabetes Audit
This GP practice is taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).
If you have diabetes, non-
For further information about how your data is used, please click here to see the NDA patient information leaflet.
Taking part in the NDA shows that this GP practice is committed to reducing diabetes and improving care for people with diabetes.
Policy on violent or abusive patients
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed from our list of patients.
Change of patient's personal details
If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.
When should I see a nurse?
Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/illnesses, removing stitches, travel vaccinations, immunisations and so on). You can expect to see a nurse within two working days. Our practice nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease. (Each of our nurses specialises in a different area, so you need to book ahead with the most appropriate person). Our reception staff will be able to advise whether a nurse appointment is appropriate.
We will see overseas visitors irrespective of their origin free of charge, however such patients should be aware that secondary care (i.e. treatment at a hospital etc.) can incur costs depending on their country of origin.
Data For Research
As part of the practice’s contribution to medical research, we provide completely anonymous details of patient treatment to certain reputable third party organisations. No individual is ever identified from the information and we ourselves as potential patients stand to benefit from this work. If you would like more information on this issue please speak to one of the doctors. More information can be found here: https://www.cprd.com/public.
Our Practice is Research Active
Did you know that clinical research takes place at this GP Practice?
We’re proud to give our patients the opportunity to take part in research here so that together we can develop new treatments and medicines for the future.
There are many different types of research available for people to take part in, and the overwhelming majority of people have a positive experience of research.
Last year, more people took part in research in primary care settings (such as GP Practices) in the East Midlands than any other part of England. Join them, and help us to improve healthcare.
To find out more about taking part in research here, please speak to a member of staff at the Practice.
Alternatively, you can search for research taking place near you here.
Find here a summary of our recent research activity.
Named accountable GP
All patients at Chilwell Valley and Meadows Surgeries have a named, accountable GP who is responsible for patients’ overall care at the practice. Your named GP has been allocated to you by the practice. If you wish to know who your allocated GP is, please contact the practice. You can still talk to or make appointments to see any of our doctors or nurses, not just your named GP. New patients will be given their named accountable GP at the point of registration by the receptionist.
GP average pay
The average pay for GPs working at Chilwell Valley and Meadows Medical Practice, before tax and national insurance, for 2018/19 is £68,353. This is for 15 part-
It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make a comparison with any other practice.
© Chilwell Valley and Meadows Practice
The Valley Surgery
81 Bramcote Lane
Nottingham NG9 4ET
We are now registered as a Park Run Practice. Information on our local weekly events and how to register can be found on the website below. We hope to see you there taking part! http://www.parkrun.org.uk/beeston/
PLEASE NOTE THESE ARE CANCELLED FOR THE TIME BEING HOWEVER YOU CAN TAKE THE PARKRUN RESOLUTION FOR 2021.
General Data Protection Regulations 2018 Privacy Notice for patients.
These new regulations come into force on 25 May 2018 and it is important that all patients are made aware of them. Further information can be viewed here or you can ask at reception for a copy of this Data Protection Privacy Notice.
Have you experienced
psychosis or other
mental health problems? Do you care for someone with mental
Could real life recovery stories help you? Join a NEON trial -
The compulsory wearing of face covering in shops
Please click on this link for the practice’s policy on requests for letters for exemption.
Volunteers are needed for the EXCEED study, which is looking at the impact of COVID-
Chilwell Meadows Surgery
Nottingham NG9 6DX