Practice Information

Feedback from you

We welcome all feedback on every aspect of the care we give you, this includes any suggestions for improvement as well as your lovely compliments which keep us going.  All feedback is looked at and discussed so we can develop and improve what we do. Changes as a result of your feedback we will put on this page.

If you would like to give us general anonymous feedback please click on this link which takes you to our Friends and Family Test survey. It only takes a minute and you can leave us your feedback without leaving your name.

Our latest Friends and Family Feedback

"Overall, how was your experience of our service?"

86% Very good

11% Good

1.5% Neither good nor poor

1.5% Poor

0% Very poor

0% Don’t know

How to make a complaint

If you have a complaint or a concern about the service you have received from the doctor or any of the staff working in this practice then we would like to know about it. We operate a practice complaints procedure which follows the principles of the NHS Complaints procedure. Please click here for our policy and procedure and here for the form. Please ensure you add your name and address and return the form to the practice for the attention of the Practice Manager.

Latest patient surveys

Click here for the latest practice surveys and our responses to them.

A few people commented that… (from National Patient Survey, June 2022):

You said you were worried about blood test results not being actioned when they are received in the practice

We made our processes clearer on our website that a designated doctor each day actions urgent blood tests which cannot safely wait until the doctor who ordered the test deals with them.

You found it more difficult to get through on the phone

We have appointed more reception staff to answer the phones. We accept emails and have started with online messages for both admin and clinical queries.

We have opened prospective online access to patient records so that everyone can get their blood test results on the NHS app.

You found it more difficult to make appointments

We can now text you a booking link to book many appointments like smears, immunisations and doctors appointments. We have more appointments available online.

You said you had less choice of appointments

We now offer face to face, online and telephone appointments and are offering more appointments than we were before the pandemic.

You said we were less good at listening to your concerns

We now offer longer appointments to ensure we have addressed your concerns in an appointment.

From face to face suggestions 2022:

Replace old couches with electric ones

We have now replaced all our  older static couches with electric ones which will mean that those with impaired mobility will find it easier to get on them.

From friends and family survey 2022

Receiving texts with inaccessible links

These have all been checked and a few broken ones we were unaware about have been fixed.

Appointments cancelled and not rescheduled

We now send links to online re-booking if appointments are cancelled unexpectedly due to sickness of staff.

Information about delays while patients are waiting

Reception staff are now aware about informing patients on delays, the reasons and how late clinical staff are running.

Difficulty parking at the Valley Site

The construction of the tram reduced parking significantly at the Valley site. We encourage staff to use public transport and use online or telephone consultations where possible to reduce the parking problems.

From our Patient participation group 2022

There have been issues with the online flu booking

We have now changed the software that we use for this so it should be easier. We send out batches of texts as the booking service gets blocked with numbers booking

Help needed with medicines out of stock at chemist

This is a National problem which is getting worse. Our pharmacy team now has an urgent task box and every day spends time helping patients with this.

From patient suggestion

We were asked about having photographs of the male GPs because at that time there were only female GP photographs in the Chilwell Meadows Surgery waiting area. This has now been done.


Practice Information

PATIENT FEEDBACK

The Valley Surgery

0115 9430530

Chilwell Meadows Surgery

0115 9462767


Surgery Reception is open Monday - Friday

8:00am to 6.30pm

Click here for more details

The Valley Surgery

81 Bramcote Lane

Chilwell

Nottingham NG9 4ET


0115 9430530


We are now registered as a Park Run Practice.  Information on our local weekly events and how to register can be found on the website below.  We hope to see you there taking part! http://www.parkrun.org.uk/beeston/


Chilwell Meadows Surgery

Ranson Road

Chilwell

Nottingham NG9 6DX


0115 9462767

Find our practice boundary here

Chilwell Valley and Meadows Practice

Military Veterans

Research Site Initiative scheme

Level 4

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