How to make an appointment
- Please call our main switchboard number (Valley Surgery: 0115 9430530, Chilwell Meadows Surgery 0115 9462767) to book an appointment.
- Medically urgent cases are seen on the day.
- If your condition is not medically urgent, we aspire to give you an appointment with a GP within five working days, though you may have to wait longer if you want to see a particular GP. Appointments are usually 10 minutes in length which means that we may not have time to deal with more than one issue.
- You are free to consult with any doctor within the practice but it is obviously an advantage to see the same doctor with the same problem so that continuity can be maintained.
- Please let the receptionist know whom you would like to see. If you don’t need an appointment within five working days, you also have the option to book up to 8 weeks in advance if this is more convenient for you.
- Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse usually within 3 working days, or 1 day if urgent.
- You can book up to 12 weeks ahead for clinics – please see the ‘Clinics and Services’ section.
- Please note at Valley Surgery, Monday evening and Tuesday/Thursday morning early opening is on alternate weeks only. A guide to our appointments system can be downloaded here.
Book your appointment online
The practice offers a system for booking your routine GP appointments online, from the comfort of your own home. To take advantage of this system please click on this link.
Same day appointments
We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly if your need is medically urgent. You can phone from 8.00am for same day medically urgent appointments only.
Getting the most from your appointment
You may be able to help us work more efficiently if we could work together to help to solve your problems.
If you could offer information about the following areas when you see us we would be very grateful. It would help us work more effectively within the current time constraints:-
1. Please tell us what you think may have caused the clinical problem - you will probably be right!
2. If you have concerns or worries about a serious underlying disease such as cancer or meningitis please tell us - we can work to deal with these issues more effectively if you let us know what may be bothering you, even if it seems 'silly' to you.
3. If you have discussed the problem with anyone else such as relatives, other health workers or pharmacists and they have suggested tests or treatment which you now expect please tell us - if we know what you are expecting we can sort things out for you more quickly.
4. If the effect of the problem is disruption of your life or work and you may need a 'sick note' or other support we need to know please - it helps us to prioritise treatment if we know how difficult things are for you.
5. If you are feeling unusually sad or worried please tell us - many things apart from physical diseases can cause distressing symptoms.
Please remember that being asked to deal with more than one problem in a consultation is a common reason for us being unable to keep the appointment system running smoothly.
Role of reception
- Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor.
- Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence.
- You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy in a separate room if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
Why might it be difficult to get an appointment?
The surgery is particularly busy on Mondays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you on the telephone number you have given.
What if I can't get an appointment
The surgery is particularly busy on Mondays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient.
Routine appointments
If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to 8 weeks in advance. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post or phone. If this time is not convenient, please telephone reception to re-arrange it. It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor.
The Valley Surgery
81 Bramcote Lane
Chilwell
Nottingham NG9 4ET
0115 9430530
We are now registered as a Park Run Practice. Information on our local weekly events and how to register can be found on the website below. We hope to see you there taking part! http://www.parkrun.org.uk/beeston/
General Data Protection Regulations 2018 Privacy Notice for patients.
These new regulations come into force on 25 May 2018 and it is important that all patients are made aware of them. Further information can be viewed here or you can ask at reception for a copy of this Data Protection Privacy Notice.
Chilwell Walk & Talk Group
Would you like to get out and about in the fresh air with a small group of like-minded people? Regular walks are led by volunteers every Friday & Sunday mornings at 10.30am (starting from 21st May 2021). It will be run by volunteers. Walks will all be 30 to 45mins and at a pace to suit all participants.
All walks will be in the local area such as Highfields Park, King George's Park, Attenborough Nature Reserve, Bramcote Park, Wollaton Park.
Contact Paul on 07516261108 for details
Diabetes Support Group
We are a group of Health Professionals who work with people living with Diabetes. We are keen to explore any issues you face and offer advice and support.
Do you sometimes feel overwhelmed or isolated? Or would you welcome an opportunity to talk to others over a cup of tea or coffee? Well, this might be the place for you!
Click on this link for more details
Chilwell Meadows Surgery
Ranson Road
Chilwell
Nottingham NG9 6DX
0115 9462767















Research Site Initiative scheme
Level 4