Our approach to your healthcare
Patients’ rights and responsibilities
As a patient you have the right to:
With these rights come responsibilities for the public.
This means being:
Who has access to patient information
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-
Your data matters to the NHS. Please see this leaflet for more information about how your data is used.
NHS Digital is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient, to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reactions. Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared. Please ask Reception for an SCR Opt Out form or download one here.
These new regulations come into force on 25 May 2018 and it is important that all patients are made aware of them. Click here to download a copy of our Data Protection Privacy Notice.
The security of email
Occasionally you may wish to send us an email or we may want to email you. Please read this advice in advance.
Text messaging service
We have been using our texting services since 2016. When we first started we gave everyone the opportunity to opt out of receiving text messages if they wished. Subsequently it is made clear that anyone who registers with the practice and gives us their mobile phone number is giving consent for us to send them text messages, along with a clear message that they can opt out at any time.
We use text messages to remind you of appointments and to give you other relevant information related to your health. If you wish to opt out of receiving text messages please inform us and we will ensure you no longer receive them. You can always change your mind at a later date.
We welcome feedback (both positive and negative) from patients.
If you would like to give us general anonymous feedback please click on this link which takes you to our Friends and Family Test survey. It only takes a minute and you can leave us your feedback without leaving your name.
If you have a specific concern or complaint, please go here for the practice’s complaints procedure.
Latest patient survey
Click here for the latest patient survey feedback.
You said, we did
One item that patients bring up regularly is the fact that they occasionally have to wait some time after their allocated appointment time before they are seen by the Doctor or Nurse. This is under regular review. We look at the length of appointment times and whether they are appropriate for the nature of the appointment if we know what it is for. This is why it is helpful when booking an appointment if you can give the receptionist a little information about the nature of your request so they can ensure you are given an appointment of appropriate length with a clinician best placed to help you.
We do like to think, otherwise, that while some appointments do run late, it is because we give patients the time they need during the appointment.
National Diabetes Audit
This GP practice is taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS. The project is called the National Diabetes Audit (NDA).
If you have diabetes, non-
For further information about how your data is used, please click here to see the NDA patient information leaflet.
Taking part in the NDA shows that this GP practice is committed to reducing diabetes and improving care for people with diabetes.
Policy on violent or abusive patients
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Change of patient's personal details
If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.
When should I see a nurse?
Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/illnesses, removing stitches, travel vaccinations, immunisations and so on). You can expect to see a nurse within two working days. Our practice nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease. (Each of our nurses specialises in a different area, so you need to book ahead with the most appropriate person). Our reception staff will be able to advise whether a nurse appointment is appropriate.
Medication to delay your period
Please download this form if you wish to make a request for medication to delay your period.
Safeguarding children and adults
Please click here for a leaflet that will inform you on what to do if you have any suspicions about the welfare of any vulnerable child or adult.
We will see overseas visitors irrespective of their origin free of charge, however such patients should be aware that secondary care (i.e. treatment at a hospital etc.) can incur costs depending on their country of origin.
Baby Changing And Feeding Facilities
These are available at any time when the surgery is open; please ask at the reception desk. We would rather see babies who are comfortable and happy and we are happy to wait until you are ready.
Data For Research
As part of the practice’s contribution to medical research, we provide completely anonymous details of patient treatment to certain reputable third party organisations. No individual is ever identified from the information and we ourselves as potential patients stand to benefit from this work. If you would like more information on this issue please speak to one of the doctors. More information can be found here: https://www.cprd.com/public.
Our Practice is research active
In this practice, you might be asked to take part in a clinical research study. Alternatively, ask our staff about clinical studies suitable for you.
Taking part in a clinical research study is voluntary and can be a rewarding experience.
Most of the research we participate in is in association with the University of Nottingham.
To find local clinical research studies, go to: www.ukctg.nihr.ac.uk
To find out more about clinical research in the East Midlands visit: http://www.crn.nihr.ac.uk/east-
To read about other patients who have benefited from taking part in clinical research visit: http://www.crn.nihr.ac.uk/can-
Asking For A Chaperone
If you are concerned about seeing a doctor or nurse on your own, please mention this at reception when you make the appointment and a chaperone will be arranged. Please click here for the practice’s chaperone policy.
Named accountable GP
All patients at Chilwell Valley and Meadows Surgeries have a named, accountable GP who is responsible for patients’ overall care at the practice. Your named GP has been allocated to you by the practice. If you wish to know who your allocated GP is, please contact the practice. You can still talk to or make appointments to see any of our doctors or nurses, not just your named GP. New patients will be given their named accountable GP at the point of registration by the receptionist.
GP average pay
The average pay for GPs working at Chilwell Valley and Meadows Medical Practice, before tax and national insurance, for 2018/19 is £68,353. This is for 15 part-
It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make a comparison with any other practice.
© Chilwell Valley and Meadows Practice
The Valley Surgery
81 Bramcote Lane
Nottingham NG9 4ET
We are now registered as a Park Run Practice. Information on our local weekly events and how to register can be found on the website below. We hope to see you there taking part! http://www.parkrun.org.uk/beeston/
General Data Protection Regulations 2018 Privacy Notice for patients.
These new regulations come into force on 25 May 2018 and it is important that all patients are made aware of them. Further information can be viewed here or you can ask at reception for a copy of this Data Protection Privacy Notice.
News of Dr Susanne Bond:
On 21/7/19 she fell and broke her knee cap into several pieces. She was operated on but can't walk for at least 2 months. We wish her well but do not want her to return until fit enough to do so. We ask for your patience and understanding in this matter.
Online ordering of prescriptions and booking appointments (online services)
We are changing our computer system in August.
If you already have access to online services you will need to re-
Please follow the instructions here.
Childhood Immunisation Survey
Parents are advised to immunise their children to protect them from vaccine preventable diseases. Unfortunately, in the UK and locally, we are starting to see a steady decline in childhood immunisation uptake. We would like to gain an insight from parents/carers as to why fewer parents are accepting the offer of immunisations for their children. We would love to hear your opinion regarding potential barriers that are preventing access to immunisation services and any suggestions as to how we can improve the delivery of immunisation services in your area. Your views will help us to continually improve immunisation services in the community.
We would be really grateful if you could spare a few moments to complete the survey https://www.surveymonkey.co.uk/r/VXVTKMN
Chilwell Meadows Surgery
Nottingham NG9 6DX
The Valley Surgery
Chilwell Meadows Surgery
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