Same day appointments
We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly if your need is medically urgent. You can phone from 8.00am for same day medically urgent appointments only.
Getting the most from your appointment
You may be able to help us work more efficiently if we could work together to help to solve your problems.
If you could offer information about the following areas when you see us we would be very grateful. It would help us work more effectively within the current time constraints:-
1. Please tell us what you think may have caused the clinical problem -
2. If you have concerns or worries about a serious underlying disease such as cancer or meningitis please tell us -
3. If you have discussed the problem with anyone else such as relatives, other health workers or pharmacists and they have suggested tests or treatment which you now expect please tell us -
4. If the effect of the problem is disruption of your life or work and you may need a 'sick note' or other support we need to know please -
5. If you are feeling unusually sad or worried please tell us -
Please remember that being asked to deal with more than one problem in a consultation is a common reason for us being unable to keep the appointment system running smoothly.
Role of reception
Why might it be difficult to get an appointment?
The surgery is particularly busy on Mondays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you on the telephone number you have given.
What if I can't get an appointment
The surgery is particularly busy on Mondays especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient.
If you need to book a routine follow-
If you need a consultation but are too ill to come to surgery, a doctor may visit you at home. When urgent medical help is required this will be the doctor on call, but in less urgent cases you may request your own particular doctor, please note we cannot guarantee which doctor will come.
Patients are expected to attend the surgery if they are able to travel, with the necessity for a home visit being at the discretion of the doctor. If there is doubt your doctor may ring you to discuss the problem before deciding the most suitable place for the consultation to take place.
Please ring the main switchboard before 12noon to arrange a visit. Home visits are normally made between 1pm and 3pm.
On average please allow 5 working days for your test results to come back from the hospital unless your doctor has advised otherwise. Please note that X-
Please bring the completed form along to reception with your medical card if you have it. The information on the medical card will speed up the process of getting your records from your previous practice. Once you have been accepted as a patient your medical records will be transferred to us and a new medical card will be sent to your home address. You do not need to inform your existing practice that you are moving, although it may be courteous to do so.
If you have a complaint or a concern about the service you have received from the doctor or any of the staff working in this practice then we would like to know about it. We operate a practice complaints procedure which follows the principles of the NHS Complaints procedure. Please click here for our policy and procedure and here for the form.
Please download a form here.
Please download leaflet here.
If you think you may need a prescription medicine, please make an appointment with the doctor. If you have previously been given a prescription for a straightforward condition we may be able to issue a prescription after a telephone consultation. Please ask the receptionist. Your local pharmacist should be able to give you advice for non-
How to get a repeat prescription
How to request your repeat prescription, book an appointment or view your medical record online
Please click here for instructions.
Do you want your prescription to go direct to the pharmacy?
Register for EPS (the Electronic Prescription Service) at your pharmacy of choice (this could be one near work, for example). When the doctor signs your prescription it is then sent electronically to the pharmacy so you don’t have to collect it.
In the unfortunate event that a person has passed away, there are three things that must be done in the first few days;
Register the death
If the death has been reported to the coroner (or Procurator Fiscal in Scotland) they must give permission before registering the death.
You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.
You can use the ‘Register a Death’ page on the gov.uk website that will guide you through the process. This will also explain the registration process for Scotland and Northern Ireland.
Arrange the funeral
The funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself.
Choose a funeral director who’s a member of one of the following:
These organisations have codes of practice -
Arranging the funeral yourself
Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.
Funeral costs can include:
Funeral directors may list all these costs in their quotes.
© Chilwell Valley and Meadows Practice
The Valley Surgery
81 Bramcote Lane
Nottingham NG9 4ET
We are now registered as a Park Run Practice. Information on our local weekly events and how to register can be found on the website below. We hope to see you there taking part! http://www.parkrun.org.uk/beeston/
General Data Protection Regulations 2018 Privacy Notice for patients.
These new regulations come into force on 25 May 2018 and it is important that all patients are made aware of them. Further information can be viewed here or you can ask at reception for a copy of this Data Protection Privacy Notice.
News of Dr Susanne Bond:
On 21/7/19 she fell and broke her knee cap into several pieces. She was operated on but can't walk for at least 2 months. We wish her well but do not want her to return until fit enough to do so. We ask for your patience and understanding in this matter.
Online ordering of prescriptions and booking appointments (online services)
We are changing our computer system in August.
If you already have access to online services you will need to re-
Please follow the instructions here.
Childhood Immunisation Survey
Parents are advised to immunise their children to protect them from vaccine preventable diseases. Unfortunately, in the UK and locally, we are starting to see a steady decline in childhood immunisation uptake. We would like to gain an insight from parents/carers as to why fewer parents are accepting the offer of immunisations for their children. We would love to hear your opinion regarding potential barriers that are preventing access to immunisation services and any suggestions as to how we can improve the delivery of immunisation services in your area. Your views will help us to continually improve immunisation services in the community.
We would be really grateful if you could spare a few moments to complete the survey https://www.surveymonkey.co.uk/r/VXVTKMN
Chilwell Meadows Surgery
Nottingham NG9 6DX
The Valley Surgery
Chilwell Meadows Surgery
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