We welcome feedback (both positive and negative) from patients.
If you would like to give us general anonymous feedback please click on this link which takes you to our Friends and Family Test survey. It only takes a minute and you can leave us your feedback without leaving your name.
How to make a complaint
If you have a complaint or a concern about the service you have received from the doctor or any of the staff working in this practice then we would like to know about it. We operate a practice complaints procedure which follows the principles of the NHS Complaints procedure. Please click here for our policy and procedure and here for the form.
Latest patient survey
Click here for the latest patient survey feedback.
You said, we did: Waiting times for nurses and doctors
We are aware that sometimes patients have to wait longer than we would like in the waiting room. This is always because there are times when we need to give other patients extra time than their allotted time to provide the quality of care that we feel comfortable with.
We review our individual waiting times annually. This year four GPs have altered their appointments to allow extra time in order to reduce their waiting times.
Nurses’ slots are allocated the time needed for the purpose of the consultation so we do need to know the reason patients are seeing the nurse.
If the phlebotomists run late it is usually because patients have not turned up to their appointments on time.
PATIENT FEEDBACK
© Chilwell Valley and Meadows Practice
The Valley Surgery
81 Bramcote Lane
Chilwell
Nottingham NG9 4ET
We are now registered as a Park Run Practice. Information on our local weekly events and how to register can be found on the website below. We hope to see you there taking part! http://www.parkrun.org.uk/beeston/
General Data Protection Regulations 2018 Privacy Notice for patients.
These new regulations come into force on 25 May 2018 and it is important that all patients are made aware of them. Further information can be viewed here or you can ask at reception for a copy of this Data Protection Privacy Notice.
Flu season 2019
If you are over 65 or have a long term condition you may be eligible for a free NHS flu jab. Please call the surgery to book your appointment.
Christmas 2019 Opening times and arrangements
You can find our opening times and arrangements for the festive period by clicking here.
Get involved!
Wednesday 11th December 4.30 to 6.30pm at Chilwell Meadows Surgery.
Come and find out more about the Practice’s Patient Participation Group by having a chat with other group members whilst enjoying some festive refreshments. No need to book, just drop in!
Chilwell Meadows Surgery
Ranson Road
Chilwell
Nottingham NG9 6DX
The Valley Surgery
Chilwell Meadows Surgery
0115 9430530
0115 9462767
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