We welcome feedback (both positive and negative) from patients.

If you would like to give us general anonymous feedback please click on this link which takes you to our Friends and Family Test survey. It only takes a minute and you can leave us your feedback without leaving your name.

How to make a complaint

If you have a complaint or a concern about the service you have received from the doctor or any of the staff working in this practice then we would like to know about it. We operate a practice complaints procedure which follows the principles of the NHS Complaints procedure. Please click here for our policy and procedure and here for the form.

Latest patient survey

Click here for the latest patient survey feedback.

You said, we did:

Waiting times for nurses and doctors

We are aware that sometimes patients have to wait longer than we would like in the waiting room. This is always because there are times when we need to give other patients extra time than their allotted time to provide the quality of care that we feel comfortable with.

We review our individual waiting times annually. This year four GPs have altered their appointments to allow extra time in order to reduce their waiting times.

Nurses’ slots are allocated the time needed for the purpose of the consultation so we do need to know the reason patients are seeing the nurse.

If the phlebotomists run late it is usually because patients have not turned up to their appointments on time.

Dispenser for hand sanitiser

With the risk of spreading viruses by contact with surfaces you suggested we mount our hand sanitisers in dispensers near the self check in screens and reception desks. We have now done this.

Patient questionnaires

A local care home requested that new patient questionnaires could be added to the website therefore making it easier to inform the practice about any new patients coming to the home.