We welcome feedback (both positive and negative) from patients.
If you would like to give us general anonymous feedback please click on this link which takes you to our Friends and Family Test survey. It only takes a minute and you can leave us your feedback without leaving your name.
How to make a complaint
If you have a complaint or a concern about the service you have received from the doctor or any of the staff working in this practice then we would like to know about it. We operate a practice complaints procedure which follows the principles of the NHS Complaints procedure. Please click here for our policy and procedure and here for the form.
Latest patient survey
Click here for the latest patient survey feedback.
You said, we did:
Waiting times for nurses and doctors
We are aware that sometimes patients have to wait longer than we would like in the waiting room. This is always because there are times when we need to give other patients extra time than their allotted time to provide the quality of care that we feel comfortable with.
We review our individual waiting times annually. This year four GPs have altered their appointments to allow extra time in order to reduce their waiting times.
Nurses’ slots are allocated the time needed for the purpose of the consultation so we do need to know the reason patients are seeing the nurse.
If the phlebotomists run late it is usually because patients have not turned up to their appointments on time.
Dispenser for hand sanitiser
With the risk of spreading viruses by contact with surfaces you suggested we mount our hand sanitisers in dispensers near the self check in screens and reception desks. We have now done this.
Patient questionnaires
A local care home requested that new patient questionnaires could be added to the website therefore making it easier to inform the practice about any new patients coming to the home.
PATIENT FEEDBACK
© Chilwell Valley and Meadows Practice
The Valley Surgery
81 Bramcote Lane
Chilwell
Nottingham NG9 4ET
0115 9430530
We are now registered as a Park Run Practice. Information on our local weekly events and how to register can be found on the website below. We hope to see you there taking part! http://www.parkrun.org.uk/beeston/
PLEASE NOTE THESE ARE CANCELLED FOR THE TIME BEING
General Data Protection Regulations 2018 Privacy Notice for patients.
These new regulations come into force on 25 May 2018 and it is important that all patients are made aware of them. Further information can be viewed here or you can ask at reception for a copy of this Data Protection Privacy Notice.
Have you experienced
psychosis or other
mental health problems? Do you care for someone with mental
health problems?
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Covid-
The compulsory wearing of face covering in shops
Please click on this link for the practice’s policy on requests for letters for exemption.
The National Health Data Consent Survey is an online survey gathering opinions on the sharing of our NHS health data. It is anonymous and takes about 20 minutes to complete. It is open to anyone over the age of 16 living in the UK. https://www.redcap-
LATEST PRACTICE NEWS:
Chilwell Meadows Surgery
Ranson Road
Chilwell
Nottingham NG9 6DX
0115 9462767
Chilwell Valley and Meadows Practice